Programs

Maintenance and Repair Program

uData Net offers a Maintenance and Repair Program for quality repairs and maintenance on probes manufactured by uData Net and its predecessors, US Microtel and Datacquisition Technologies, to meet your budget and planning requirements. All maintenance and repairs are performed at our facility located in McAllen, Texas. This program offers:

• The ability to budget repair expenses for the year
• Covers all repairs and maintenance repairs, even on Voided Warranties
• Offers preventive maintenance as needed, customers to schedule

uData Net’s Maintenance and Repair Program offers the customer outstanding response times and the ability to accurately budget repair expenses for the year. Under this program, the customer pays an annual fee determined at the beginning of each period, which is based upon the number of probes covered as well as on the length of time of the agreement. The customer must have a minimum of fifty (50) probes in order to take advantage of this service. This program covers all repairs and maintenance. However, this program does not cover product upgrades and/or conversions.

Existing Warranty

All PM Series Optical Probes from uData Net are fully covered by an original two (2) year warranty. However, the existing warranty is considered void if Purchaser or User subjects the unit(s) to negligence, misuse, improper installation, accident or unauthorized repair or alterations. Our Maintenance and Repair Program covers extended maintenance and repair of uData Net’s Optical Probes following the expiration of the factory warranty and in those instances where an existing warranty has been voided.

Procedure

All Maintenance repairs require a RMA number and a RMA form prior to the return of any item. All items sent in to our Manufacturing facility will undergo our routine repair process unless otherwise instructed on the RMA Form by the customer. The RMA number must be referenced on the RMA form, as well as on any additional documentation accompanying the item(s) being sent in for repair. Please contact our McAllen Office to obtain a RMA number; the RMA form can be downloaded here or found on our Contact Us and Home pages of our website. See RMA form for additional shipping instructions.

All items sent in for repair will be done at Sender’s expense -No COD shipments will be accepted. Please send all repairs to our McAllen Office only, as uData Net will not be responsible for items lost or sent to a wrong/old address. All completed repairs will be returned to Customers via DHL Ground, unless otherwise specified on the RMA Form. Freight is not included in Maintenance and Repair Agreements unless otherwise agreed too. The customer will be provided a Maintenance Invoice of all repairs and/or tests performed to each probe for your records.

RMA Form

Miscellaneous

Pricing for the Maintenance and Repair Program Agreement is based on the number of probes covered as well as on the length of time of the agreement (1, 2 or 3 yrs). Payment in full is due on or prior to the start of the agreement. Effective dates and serial numbers are to be determined at the beginning of the program. Return shipping costs are not included in pricing and will be billed separately, payable on a Net 30 basis. Once item(s) have been repaired, they will be returned to Customer via DHL Overnight, unless otherwise specified by customer on RMA form.

Trade-in Credit Program

Trade-in credits are available to customers who have older model probes and want to purchase new probes. The trade-in value of a probe can differ depending on the condition of the probe and therefore must be inspected by our Production Department and deemed in good condition before a credit amount can be determined. uData Net will inspect and offer a credit amount towards the purchase of 1 new probe for every 1 probe returned for trade-in credit. Trade-in credits do not affect the original price of any new probe regardless whether a trade-in value offer is accepted or not. Please contact our Corporate Office for additional information.

Conversion Program

Converting a probe from FS/2-FS/3 (Pm500-105, 121, 118) to a G5, G5R, FC200 (PM500-124) includes a new cable, connector and refurbished head assembly which carries a 6 month Warranty. Pricing for this program is based on the number of probes being converted at one time. Please contact our Corporate Office for a quote and/or more information about this program.

Upgrade Program

Our Upgrade Program offers our customers the option to upgrade a PM500-124 probe from its Original Configuration through a 5.1 version to its newest version of 5.2. This process includes a new cable assembly, refurbished housing assembly and modified PCB assembly. Pricing for an Upgrade Program is based on the number of probes being upgraded at one time. Please contact our Corporate Office for a quote and/or more information about this program.

Warranty

All optical probes from uData Net are fully covered with an original 24 months warranty on new probe purchases, a 3 months warranty on repairs and 6 months warranty on Upgrades and/or Conversions. Warranties are considered void if the Purchaser or User subjects the unit(s) to negligence, misuse, improper installation, accident or unauthorized repairs and/or alterations.

Return Material Authorization (RMA)

All Repairs, including Warranty and/or Maintenance repairs, require a RMA number and a RMA form prior to the return of any item. All items sent in to our Manufacturing facility will undergo our routine repair process unless otherwise instructed on the RMA Form by the customer. The RMA number must be referenced on the RMA form, as well as on any additional documentation accompanying the item(s) being sent in for repair. Please contact our McAllen Office to obtain a RMA number; the RMA form can be downloaded here or found on our Contact Us and Home pages of our website. See RMA form for additional shipping instructions.

All items sent in for repair will be done at Sender’s expense -No COD shipments will be accepted. Please send all repairs to our McAllen Office only, as uData Net will not be responsible for items lost or sent to a wrong/old address. All completed repairs will be returned to Customers via DHL Ground, unless otherwise specified on the RMA Form.

If your company is covered by an outside Service Agreement then uData Net must contact that company and obtain an approval prior to any repairs being made.

RMA Form

Freight

All items are returned to the customer via DHL GROUND, unless otherwise specified by the customer on the RMA form accompanying the items being repaired.

Repair Cost Quotes

Quotes on repair costs are not provided as the repairs needed can differ depending on the condition of each probe and therefore must be inspected by our Production Department before a quote can be given. However, if a Repair Quote is needed you may request one by simply noting "Repair Quote Needed" on the RMA form. Someone will contact you after the initial inspection.

Quantity Discount Schedule